Terms & Conditions

Reservation Policy

General Reservation Information
Check-in time 3PM
Check-out time 12PM

Pets are not allowed  (except guide dogs)
Smoke free hotel

Guests must be at least 18 years old to reserve a room. Guests under 18 years of age must be accompanied by an adult over 18 to stay in the hotel.

Early Check In Fee: Check-in time is 3:00 p.m. If you wish to check-in early, an additional fee per person of $25 will charge for checking-in at 10:00 a.m. and $40 for checking-in at 08:00 a.m. Early check-In subjected to availability.

Your reservation will be charged in Costa Rican colones, using the exchange rate of the Central Bank of Costa Rica.

Child Policy

When traveling with children, a daily additional fee will apply to the total amount on the hotel confirmation. This fee must be paid upon check-in. The fee is $47.00 USD for each child 4-11 years and full adult rate for those 12 and over. Children up to 3 years old sharing a room will not be charged for their stay.

Deposit Policy:

To ensure the reservation, the first night payment will be charged as follows:

Super High Season: 14 days prior to check-in.
(Easter Week: April 11–19, 2025 and December 22, 2025 – January 1, 2026)
High Season: 7 days prior to check-in.
(January 2 – April 10, 2025, June 30 – July 13, 2025 and December 15 – 21, 2025)
Low Season (Weekdays): 3 days prior to check-in.
(April 20 – June 29, 2025 and July 14 – December 14, 2025)
Low Season (Weekends): 7 days prior to check-in.
(April 20 – June 29, 2025 and July 14 – December 14, 2025)
Special policies apply to group bookings, special rates, and non-refundable rates.
Only the cardholder may check in at the hotel and must present the credit or debit card used, along with a valid photo ID.

Cancellation Policy:

To avoid a penalty of one night charge, cancel by 2:00 pm local hotel time at least 14 days prior to arrival during super high season and at least 7 days prior to arrival during high and low seasons.